We know that finding the right product for your curls can be a lengthy & expensive journey, so we want you to be able to buy Bouclème products with full confidence. That’s why we’re offering a 30 day satisfaction guarantee on our standard size bottles stated below. Although we hope that you will love your Bouclème, should you decide it’s not right for you we will happily offer you a refund or exchange.

The Details…

➰ To claim your guarantee, email our customer service team at info@boucleme.co.uk with your order number, and which item you’d like to claim the guarantee on. 

➰ Please return the items with the carrier of your choice, we suggest sending them using a tracked postal service & that you retain the tracking details and proof of postage until you receive your item refund. You’re responsible for the cost of returning the product.

➰ Guarantee may only be used once per product and once per order. 

➰ Standard Size applies to all full size products (generally 250ml or 300ml) but also including: Colour Toning Drops 30ml, Dry Scalp Serum 30ml, Foaming Dry Shampoo 100ml, Revive 5 Glow 100ml, Revive 5 Hair Oil 100ml, Root Refresh 200ml.

➰ Unfortunately we cannot offer the guarantee on any gift sets, travel sizes (100ml or under), grande sizes (1 litre), samples or accessories. These can be returned, unopened within 14 days of receipt in their original condition.

➰ This guarantee is valid for consumers purchasing on boucleme-eu.com and is not valid for business purchasers or purchases made from other retailers or salons. 

Do you have any questions?

Email us at info@boucleme.co.uk and we’d be happy to help!