RETURNS INFORMATION


30 Day Guarantee

Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our standard size products. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. 

Guarantee may only be used once per product and once per order. 

Only applies to standard size bottles (generally 250ml or 300ml) but also including: Colour Toning Drops 30ml, Dry Scalp Serum 30ml, Foaming Dry Shampoo 100ml, Revive 5 Glow 100ml, Revive 5 Hair Oil 100ml, Root Refresh 200ml. This excludes gift sets, travel sizes (100ml or under), grande sizes (1 litre), samples or accessories. These can be returned, unopened within 14 days of receipt in their original condition.

This guarantee is valid for consumers purchasing on www.boucleme-eu.com and is not valid for business purchasers.

The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items.

 

Defects, Incomplete Orders or Incorrect Delivery

If there is something wrong with the order you have received, please email at info@boucleme.co.uk with your order details, a description of the issue and a photograph of your delivery.

If you are returning goods owing to defects, incomplete orders or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package. Please obtain a receipt from your Post Office to enable us to process the refund for your return postage costs.